Refund & Cancellation Policy

Because every tiffin is cooked fresh to order, our policy is simple and it is important you read it before paying.

No refunds once a plan starts

Subscription payments are non-refundable once the plan has been paid for. Ingredients for your plan are bought in advance, so we cannot return money for a plan you have started or decided not to use.

What you can do instead

• Pause deliveries any time from your account — your renewal date moves forward by exactly the days you paused, so no paid day is lost.
• Skip a single day with at least 2 days' notice; unused days carry forward to the end of your plan.
• Do not renew — plans never auto-charge. Your plan simply ends on the renewal date unless you choose to renew.

If something goes wrong

If a delivery is missed by us, arrives spoiled, or is clearly not what you ordered, tell us the same day on WhatsApp or at macromealsp@gmail.com. We will replace that meal or add the day back to your plan at no cost. Where a replacement is not possible and the fault is ours, any approved amount is returned to the original payment method within 5–7 working days via Razorpay.

Cancellation

You can stop using the service at any time by not renewing, and you can ask us to close your account by writing to macromealsp@gmail.com. Cancelling does not create a refund for the current paid cycle.